Design discussion with IDEO.org, 3fE, and Irish Design 2015

I spoke about design with John Collery (IDEO.org), Colin Harmon (3fE), and Laura Magahy (Irish Design 2015) in Dublin recently. Here are the highlights. As I wrote last year in The Irish Times, a happy customer is an extraordinary thing. So extraordinary that this first moment of happiness with a service can be a prelude … Continue reading Design discussion with IDEO.org, 3fE, and Irish Design 2015

What start-ups need is proof, not passion

I wrote this article for The Irish Times. Full story is at http://www.irishtimes.com/business/what-start-ups-need-is-proof-not-passion-1.1949565. After the dotcom bust, entrepreneurs came to realise the untested hunch was no longer adequate. In 1999, the start-up Webvan launched in the US with the intention of becoming the grocery service for online shoppers. It climbed to a multibillion dollar valuation at … Continue reading What start-ups need is proof, not passion